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Customer Service and Help Desk Programs at Ontario Colleges

What to expect from a Customer Service and Help Desk career

Every company needs employees who are patient and good at problem-solving to work in customer service and help desk positions. It can be a tough job dealing with customer inquiries and complaints, or even just helping someone find the right product or service. Ontario college customer service and help desk programs train students to succeed in this challenging career.

If you are good at communicating and thinking on the spot, and think you have what it takes for a help desk or customer service career, here’s what you need to know. More

Customer Service and Help Desk Courses

Customer service and help desk programs provide students with a fundamental knowledge of business processes and customer relations. Depending on the program, course subjects could include sales and service, troubleshooting and problem-solving, using databases and software, and dealing with difficult customers. Students will also be trained on a variety of computer applications and software for customer service purposes.

There are some Ontario college customer service programs that have a specific focus on insurance. Courses in these programs will cover the same core business theory as other programs, but will also teach insurance procedures and prepare students for broker and agent licensing tests (OTL – Other-Than-Life insurance agent and RIBO – Registered Insurance Brokers of Ontario).

General Customer Service and Help Desk Program Requirements

Customer service and help desk programs at Ontario colleges require an Ontario Secondary School Diploma (OSSD) or equivalent. Most programs require grade 12 English, and some may also require grade 11 or 12 math.

Business and computer studies courses may also be recommended, depending on the program.

Customer Service and Help Desk Jobs and Salaries

Graduates of customer service and help desk programs could find service and sales careers in a wide range of industries, including insurance, manufacturing, finance, government, telecommunications, technology and more. Common job titles you could in this field include:

  • Call Centre Agent
  • Insurance Agent
  • Systems Support
  • IT Help Desk Support
  • Customer Care Representative

Salaries can vary depending on the industry and what area of customer service or help desk you specialize in. General customer service jobs could start between $25,000 and $30,000 per year. IT support and insurance-related customer service careers generally start higher, at around $30,000 to $40,000. With experience in the customer service industry, it is possible to move into management positions, which will also pay more.

Ontario Colleges Offering Customer Service and Help Desk Programs

Use the left-column navigation to refine your search by College, Program Availability, Program Start Date and more, or see the table below for a complete list of customer service and help desk programs at Ontario colleges. Less

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Results: 1 - 17 of 17
Program Title College Campus Availability Program Delivery Start Date Website
Show details Contact Centre Operations CENTENNIAL PROGRESS OPEN Full Time 2017 - May Visit

Contact Centre Operations


  • Program Length: 1 SEMESTERS
  • Program Code: 2916
  • Credential: CERTIFICATE
  • Program Level: POST-SECONDARY
  • Program Type: REGULAR
  • Language of Instruction: English
  • Entry Level: ENTRY LEVEL 1
  • Highly Competitive: No
Notes:

Show details Contact Centre Operations CENTENNIAL PROGRESS OPEN Full Time 2018 - May Visit

Contact Centre Operations


  • Program Length: 1 SEMESTERS
  • Program Code: 2916
  • Credential: CERTIFICATE
  • Program Level: POST-SECONDARY
  • Program Type: REGULAR
  • Language of Instruction: English
  • Entry Level: ENTRY LEVEL 1
  • Highly Competitive: No
Notes:

Show details Customer Service Fundamentals - Insurance FANSHAWE LONDON OPEN Full Time 2017 - Sep Visit

Customer Service Fundamentals - Insurance


  • Program Length: 1 ACADEMIC YEARS (PERIODS OF 8 MONTHS)
  • Program Code: CSI1
  • Credential: CERTIFICATE
  • Program Level: POST-SECONDARY
  • Program Type: REGULAR
  • Language of Instruction: English
  • Entry Level: ENTRY LEVEL 1
  • Highly Competitive: No
Notes:

Show details Hospitality - Hotel and Restaurant Services Management SENECA MARKHAM OPEN Full Time 2017 - Jan Visit

Hospitality - Hotel and Restaurant Services Management


  • Program Length: 2 ACADEMIC YEARS (PERIODS OF 8 MONTHS)
  • Program Code: HTM
  • Credential: DIPLOMA
  • Program Level: POST-SECONDARY
  • Program Type: OPTIONAL CO-OP
  • Language of Instruction: English
  • Entry Level: ENTRY LEVEL 1
  • Highly Competitive: No
Notes:

Show details Hospitality - Hotel And Restaurant Services Management SENECA MARKHAM OPEN Full Time 2017 - Sep Visit

Hospitality - Hotel And Restaurant Services Management


  • Program Length: 2 ACADEMIC YEARS (PERIODS OF 8 MONTHS)
  • Program Code: HTM
  • Credential: DIPLOMA
  • Program Level: POST-SECONDARY
  • Program Type: OPTIONAL CO-OP
  • Language of Instruction: English
  • Entry Level: ENTRY LEVEL 1
  • Highly Competitive: No
Notes:

Show details Hospitality - Hotel And Restaurant Services Management SENECA MARKHAM OPEN Full Time 2018 - Jan Visit

Hospitality - Hotel And Restaurant Services Management


  • Program Length: 2 ACADEMIC YEARS (PERIODS OF 8 MONTHS)
  • Program Code: HTM
  • Credential: DIPLOMA
  • Program Level: POST-SECONDARY
  • Program Type: OPTIONAL CO-OP
  • Language of Instruction: English
  • Entry Level: ENTRY LEVEL 1
  • Highly Competitive: No
Notes:

Show details Office Administration CANADORE COLLEGE DRIVE OPEN Full Time 2017 - Sep Visit

Office Administration


  • Program Length: 42 WEEKS
  • Program Code: 020335
  • Credential: DIPLOMA
  • Program Level: POST-SECONDARY
  • Program Type: ACCELERATED
  • Language of Instruction: English
  • Entry Level: ENTRY LEVEL 1
  • Highly Competitive: No
Notes:

Show details Tourism - Travel Operations SENECA MARKHAM OPEN Full Time 2017 - Jan Visit

Tourism - Travel Operations


  • Program Length: 1 ACADEMIC YEARS (PERIODS OF 8 MONTHS)
  • Program Code: TTO
  • Credential: CERTIFICATE
  • Program Level: POST-SECONDARY
  • Program Type: REGULAR
  • Language of Instruction: English
  • Entry Level: ENTRY LEVEL 1
  • Highly Competitive: No
Notes:

Show details Tourism - Travel Operations SENECA MARKHAM OPEN Full Time 2017 - May Visit

Tourism - Travel Operations


  • Program Length: 1 ACADEMIC YEARS (PERIODS OF 8 MONTHS)
  • Program Code: TTO
  • Credential: CERTIFICATE
  • Program Level: POST-SECONDARY
  • Program Type: REGULAR
  • Language of Instruction: English
  • Entry Level: ENTRY LEVEL 1
  • Highly Competitive: No
Notes:

Show details Tourism - Travel Operations SENECA MARKHAM OPEN Full Time 2017 - Sep Visit

Tourism - Travel Operations


  • Program Length: 1 ACADEMIC YEARS (PERIODS OF 8 MONTHS)
  • Program Code: TTO
  • Credential: CERTIFICATE
  • Program Level: POST-SECONDARY
  • Program Type: REGULAR
  • Language of Instruction: English
  • Entry Level: ENTRY LEVEL 1
  • Highly Competitive: No
Notes:

Show details Tourism - Travel Operations SENECA MARKHAM OPEN Full Time 2018 - Jan Visit

Tourism - Travel Operations


  • Program Length: 1 ACADEMIC YEARS (PERIODS OF 8 MONTHS)
  • Program Code: TTO
  • Credential: CERTIFICATE
  • Program Level: POST-SECONDARY
  • Program Type: REGULAR
  • Language of Instruction: English
  • Entry Level: ENTRY LEVEL 1
  • Highly Competitive: No
Notes:

Show details Tourism - Travel Operations SENECA MARKHAM OPEN Full Time 2018 - May Visit

Tourism - Travel Operations


  • Program Length: 1 ACADEMIC YEARS (PERIODS OF 8 MONTHS)
  • Program Code: TTO
  • Credential: CERTIFICATE
  • Program Level: POST-SECONDARY
  • Program Type: REGULAR
  • Language of Instruction: English
  • Entry Level: ENTRY LEVEL 1
  • Highly Competitive: No
Notes:

Show details Tourism-Services Management (Travel Services Specialization) SENECA MARKHAM OPEN Full Time 2017 - Jan Visit

Tourism-Services Management (Travel Services Specialization)


  • Program Length: 2 ACADEMIC YEARS (PERIODS OF 8 MONTHS)
  • Program Code: TIS
  • Credential: DIPLOMA
  • Program Level: POST-SECONDARY
  • Program Type: REGULAR
  • Language of Instruction: English
  • Entry Level: ENTRY LEVEL 1
  • Highly Competitive: No
Notes:

Show details Tourism-Services Management (Travel Services Specialization) SENECA MARKHAM OPEN Full Time 2017 - May Visit

Tourism-Services Management (Travel Services Specialization)


  • Program Length: 2 ACADEMIC YEARS (PERIODS OF 8 MONTHS)
  • Program Code: TIS
  • Credential: DIPLOMA
  • Program Level: POST-SECONDARY
  • Program Type: REGULAR
  • Language of Instruction: English
  • Entry Level: ENTRY LEVEL 1
  • Highly Competitive: No
Notes:

Show details Tourism-Services Management (Travel Services Specialization) SENECA MARKHAM OPEN Full Time 2017 - Sep Visit

Tourism-Services Management (Travel Services Specialization)


  • Program Length: 2 ACADEMIC YEARS (PERIODS OF 8 MONTHS)
  • Program Code: TIS
  • Credential: DIPLOMA
  • Program Level: POST-SECONDARY
  • Program Type: REGULAR
  • Language of Instruction: English
  • Entry Level: ENTRY LEVEL 1
  • Highly Competitive: No
Notes:

Show details Tourism-Services Management (Travel Services Specialization) SENECA MARKHAM OPEN Full Time 2018 - Jan Visit

Tourism-Services Management (Travel Services Specialization)


  • Program Length: 2 ACADEMIC YEARS (PERIODS OF 8 MONTHS)
  • Program Code: TIS
  • Credential: DIPLOMA
  • Program Level: POST-SECONDARY
  • Program Type: REGULAR
  • Language of Instruction: English
  • Entry Level: ENTRY LEVEL 1
  • Highly Competitive: No
Notes:

Show details Tourism-Services Management (Travel Services Specialization) SENECA MARKHAM OPEN Full Time 2018 - May Visit

Tourism-Services Management (Travel Services Specialization)


  • Program Length: 2 ACADEMIC YEARS (PERIODS OF 8 MONTHS)
  • Program Code: TIS
  • Credential: DIPLOMA
  • Program Level: POST-SECONDARY
  • Program Type: REGULAR
  • Language of Instruction: English
  • Entry Level: ENTRY LEVEL 1
  • Highly Competitive: No
Notes:

Results: 1 - 17 of 17
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