FAQ: Password and Technical Issues

Click on the "Forgot your Username or Password?" link on the application Log In screen and follow the instructions. Your existing username and a link to reset your password will be sent to your email address.

If you don't receive an email, check your "Junk" or "Spam" folder. If the email is there, mark it as "Not Junk" or "Safe" to ensure that all future communications regarding your application reach your Inbox. If the email is not in your Inbox or Spam folder, please contact our Customer Contact Centre for more help.

Double-check that you have entered your username and password correctly (remember, password is case-sensitive). If you're still having trouble, you can use the "Forgot your Username or Password?" link to have a password reset link emailed to you. If the email doesn't appear in your inbox, check your spam / junk mail folder.

If you're still having difficulties, contact our Customer Contact Centre.

Make sure you're typing your username and password correctly. Remember that the password field is case-sensitive. If you've forgotten your username or password, use the "Forgot your Username or Password?" link to recover the information. If you are still having issues, contact our Customer Contact Centre.

If you've forgotten the answers to your security questions, contact our Customer Contact Centre.

If you have already created an ontariocolleges.ca account, you can log in by clicking any of the Log In buttons located at the top of every page and entering your username and password. If you don't have an account with us yet, use the Apply Now button (also at the top of the page) to get started.

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